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Wholesale Terms & Conditions

For active wholesale accounts only

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Accounts

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  • All wholesale accounts must supply Christina Holland dba Christina Holland Designs (CHD) with a “Wholesale Client Information form (*online form coming soon*), with a copy of a valid resale certificate. Please alert CHD to any changes in business ownership, contacts, or department reps by filling out a new "Wholesale Client Information" form.

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  • To maintain your active wholesale status, CHD requires a minimum of one (1) wholesale order, twice (2x) per calendar year; approximately one order every six months.

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Orders & Payment Terms

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  • Wholesale orders are $300 minimum for the opening order and $150 minimum for restocking orders for active accounts. Credit Card payment is required for all opening orders.

 

  • Orders through the Christina Holland Designs website are to be submitted without payment up front to allow inventory to be verified and to give you an estimate on any made-to-order items.

 

  • If your order contains “made-to-order” items, you will be given a time estimate on made to order items before your final invoice is sent to allow for adjustments if needed. Please be aware, made-to-order items begin production once payment has been received. No items will be made before payment.

 

  • Once your items have been verified, you will receive an invoice sent via email from PayPal. Payment is due within 7 days of receiving the invoice.

 

  • If your order totals over $1k wholesale, you will have the option to pay 50% (half) of the balance up front and the remaining 50% once the order is complete and ready to ship.

 

  • Orders will ship after payment is received and verified, no sooner.

 

  • All major credit cards (Visa, Mastercard, Discover, American Express) are accepted via PayPal merchant services- you do NOT need a PayPal account to use this service.

 

  • Company checks are accepted for reorders only & payable to Christina Holland. Allow up to 2 weeks check clearance. A $50 fee will be charged for any returned check, and all future orders will require credit card payment.

 

  • Net Terms are not available at this time.

 

  • Rush Orders are not always available because of the nature of handmade items. They are accepted on a case by case basis and may be subject to a rush order fee.

 

  • Changes or cancellations to your order must be submitted by email to info@christinahollanddesigns.com within 24 hours of order submission. Orders cannot be canceled or changed once they’ve shipped.

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Pricing

 

 

  • High volume orders, totaling $3k or more wholesale, are eligible for a larger percentage discount; please inquire for more information.

 

  • All Christina Holland Designs come on custom branded price tags/earring cards with a printed description and the online listed retail price. If you wish to increase/adjust the printed retail price, please request this when submitting an order in the “Notes” section. I do not condone the removal or replacement of my artist-branded price tags. However, if your store display requires other needs or a simplified/no-tag look, please discuss with me ahead of time for other options.

 

  • Please be aware, online retail prices may be subject to change without notice.

 

 

Shipping

 

  • Christina Holland Designs are created and ship from the CHD studio in Tucson, AZ via USPS. Each order is packaged with care and includes insurance and tracking.

 

  • Most ready-to-ship and one-of-a-kind (ooak) orders will ship within 7 business days

 

  • Shipping is estimated at the time the order is submitted on the website; the final shipping total will be adjusted on your invoice.

 

  • “Made to Order” items must allow up to 4 to 6 weeks for creation depending on quantities; you will be given a time estimate on production after we have received your order. Split orders may be possible; however additional shipping charges may be incurred.

 

  • If an order arrives damaged, please see “Returns/Exchanges & Damages/Repairs” section below for proper steps to take to ensure the insurance refund.

 

 

Returns/Exchanges & Damages/Repairs

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  • Please inspect your order at the time of arrival for any loss or damage while shipping, contacting info@chrisitnahollanddesigns.com within 7 days to report any issues. If there is damage to the outside of the box, it is recommended that you photograph it and any other damages as you open the package.

 

  • Please save all packing materials until we’re able to report the damage and file an insurance claim. If these steps are not taken, it could affect the terms of shipping insurance refunds, and Christina Holland Designs will not be held liable for loss due to insufficient evidence of damages incurred while shipping.

 

  • If any items are missing from your order, please alert CHD within 7 days of arrival. If a mistake was made on my end it will be shipped to you as soon as possible, free of charge and with my sincerest of apologies.

 

  • If you are unhappy with any of your items, please contact Christina Holland at info@christinahollanddesigns.com within 7 days of receiving your order. While we do not issue refunds, you will be able to exchange your item for other items of equal value or pay the difference for items of greater value. To exchange items, please request a return authorization number (RA#) prior to shipping items.

 

  • Please be aware that custom-made items and all earrings (due to health and safety concerns) are a final sale.

 

  • I stand by my work and am happy to repair/replace any piece that is found to be defective or breaks while on display in your store/gallery within 90 days (3 months) of shipment. Please request an RA# prior to returning.

 

  • I guarantee my jewelry to your customers as well and will repair/replace any breaks or items found to be defective within one year of purchase, free of charge (some exceptions apply).

 

  • Customer repairs after one year from the date of purchase will be subject to a repair fee (materials & labor). It is sometimes possible to make a match for a lost earring, but please be aware with one-of-a-kind items and small batch collections this is not a guarantee. If a customer has a repair/loses an earring, please contact me with details and to receive an RA# for the repair. You are also welcome to refer the customer directly to me at info@christinahollanddesigns.com or from the CONTACT page.

 

  • When returning items, please package all jewelry individually and in a well-padded box or envelope and ship via USPS or UPS (NO FedEx please). Shipping insurance, while highly recommended, is not required, but be aware Christina Holland Designs is not responsible for loss or damages incurred from shipping of returned items. Any insurance claims must be completed by the appropriate parties.

 


Other

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  • Because I purchase my supplies and create in small batch collections, some items cannot be remade or made in large quantities. Please inquire if you have questions or are interested in custom collections.

 

  • Once you place your first order with Christina Holland Designs, you will be listed and linked to from my website under “Stockists”. The CHD social media team promotes all of our stockists regularly on our social media platforms and you will be tagged in posts when showcasing your shop. We are always happy to engage in promotions and overall boosting of each others business online and through social media platforms whenever possible. If you have an idea for a promotion, please contact me with details at info@christinahollanddesigns.com

 

  • Exclusivity & Proximity are considered before approving any new account and are evaluated on a case by case basis by me, Christina Holland. If you have any questions or concerns, please ask: info@christinahollanddesigns.com

 

  • These wholesale terms and conditions, as well as the “how to order guide” and any other wholesale stockist forms can be found on www.christinahollanddesigns.com/wholesalestockistpages and will have a date indicating the most recent updates to keep you up-to-date and informed.

 


 

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