Refund policy

Returns/Exchanges & Damages/Repairs

Please inspect your order at the time of arrival for any loss or damage while shipping, contacting info@chrisitnahollanddesigns.com within 7 days to report any issues. 

 
If there is damage to the outside of the box, it is recommended that you photograph it and any other damages as you open the package. Please save all packing materials until we’re able to report the damage and file an insurance claim. Please be aware, if these steps are not taken, it could affect the terms of shipping insurance refunds, and Christina Holland Designs will not be held liable for loss due to insufficient evidence of damages incurred while shipping.


If any items are missing from your order, please alert CHD within 7 days of arrival. If the loss was due to damage during shipping, please refer to the procedure above. If a mistake was made on my end, it will be shipped to you on the next business day free of charge with my sincerest of apologies.

 
If you are unhappy with any of your items, please contact Christina Holland at info@christinahollanddesigns.com within 7 days of receiving your order to discuss adjustments to the piece for a perfect fit, exchange/store credit, or return. *Not all items are available for returns or exchanges.

 
Please be aware that custom-made items and all earrings (due to health and safety concerns) are a final sale.

 
No returns or exchanges will be accepted after 30 days from date order was shipped.


I guarantee my jewelry to my customers and will repair/replace any breaks or items found to be defective within one year of purchase, often free of charge (some exceptions apply).

 
Customer repairs after one year from the date of purchase will be subject to a repair fee (materials & labor). It is often possible to make a match for a lost earring, but please be aware with one-of-a-kind items and small batch collections this is not a guarantee.

 
When returning items, please package all jewelry individually and in a well-padded box or envelope and ship via USPS or UPS (NO FedEx please) and including a tracking number. You MUST send back your order within 14 days after contacting me. 


Shipping charges on returns or exchanges is the responsibility of the customer.


Shipping insurance, while highly recommended, is not required, but be aware Christina Holland Designs is not responsible for loss or damages incurred from shipping of returned items. Any insurance claims must be completed by the appropriate parties.